Complete and submit the Claim Form to Gabungan Baiduri Sdn Bhd together with the following
documents:
• For Non-fatal case (Medical expenses/PA):
i) Tour operator’s confirmation of booking invoice
ii) Copies of airline tickets
ili) Medical report
iv) Original medical bills & receipts
V Original receipts for all amounts claimed for additional travel & accommodation
vi) Confirmation of admittance and discharge from the hospital for hospital benefit claim
For Fatal case:
i) Tour operator’s confirmation of booking invoice
ii) Copies of airline tickets
ili) Copy of police report, medical report, death certificate or post-mortem report
iv) Letter of Administration
For cancellation:
i) Cancellation invoice from Tour operator
ii) Complete medical report/certificate (if on medical grounds)
iii) Other supporting documents
For curtailment:
i) Letter of confirmation from the treating doctor confirming that it is necessary to return
home
ii) Original receipts on all amounts claimed
iii) Other supporting documents for curtailment
3 For travel delay:
A written confirmation from the airlines/shipping lines regarding the period of delay
(number of hours) and the reasons for it
For personal luggage/ money/ travel documents:
i) Original receipts for all items claimed & description of the items if not shown on the
receipt
ii) Property irregularity report issued by the airline concerned if baggage is lost or damaged
by an airline
iii) Letter from the airline confirming the duration of and the reasons for delay for the
Personal Luggage Claims