Complete and submit the Claim Form to Gabungan Baiduri Sdn Bhd together with the following
documents:

For Non-fatal case (Medical expenses/PA):

1. Tour operator’s confirmation of booking invoice
2. Copies of airline tickets
3. Medical report
4. Original medical bills & receipts
5. Original receipts for all amounts claimed for additional travel & accommodation
6. Confirmation of admittance and discharge from the hospital for hospital benefit claim

For Fatal case:

1. Tour operator’s confirmation of booking invoice
2. Copies of airline tickets
3. Copy of police report, medical report, death certificate or post-mortem report
4. Letter of Administration

For cancellation:

1. Cancellation invoice from Tour operator
2. Complete medical report/certificate (if on medical grounds)
3. Other supporting documents

For curtailment:

1. Letter of confirmation from the treating doctor confirming that it is necessary to return
   home
2. Original receipts on all amounts claimed
3. Other supporting documents for curtailment

For travel delay:

A written confirmation from the airlines/shipping lines regarding the period of delay (number of hours) and the reasons for it.

For personal luggage/ money/ travel documents:

1. Original receipts for all items claimed & description of the items if not shown on the receipt
2. Property irregularity report issued by the airline concerned if baggage is lost or damaged by an airline
3. Letter from the airline confirming the duration of and the reasons for delay for the Personal Luggage Claims